Returns
Return requests may be submitted within 7 days of receiving your order. Eligibility is subject to the conditions outlined in this policy and any rights available under applicable law.
Returns and Refunds
We want your shopping experience to feel simple, comfortable, and transparent from the moment you place your order.
How to Request a Return
To request a return, contact our customer support team. Once your request has been reviewed, we will provide the appropriate return instructions.
Return Conditions
Items should be unworn, unwashed, unaltered, and returned in their original condition with any original packaging and items included with your order.
Intimate Apparel & Hygiene
Due to the intimate nature of our products, we recommend trying on underwear over your own undergarments and handling each item with care. Returns may be subject to hygiene requirements and applicable consumer protection laws.
Damaged or Defective Items
If your item arrives damaged or appears to have a quality issue, please contact our customer support team. We will review your request and provide assistance based on the circumstances of your order.
Refunds
When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
NEED HELP WITH A RETURN?
Contact our support team at support@alioryconfort.com